Facility Management,
finally under control.
Manage tickets, maintenance, assets, stores and interventions from a single platform.
Facility Management & Ticketing centralises operational activities, assigns priorities and monitors every intervention in real time.
One platform. Everything under control.
* Indicative value for demonstration purposes.
When requests grow, management should not become more complex.
Scattered requests
Reports scattered across email, phone calls and messages, with no single point of collection.
No visibility
Hard to know who is handling an intervention and where it stands, with little visibility over SLAs.
Opaque assets & parts
Assets and components hard to track, with no reliable history of interventions.
Unmeasurable performance
No centralised view and no data to measure times and performance.
Facility Management & Ticketing turns every request into a structured, measurable and controllable process.
One platform. All your Facility Management.
Ticketing
Collect, assign and monitor every request.
Manage tickets, priorities, categories, statuses and assignments simply and immediately.
Asset Management
Always know what you have, where it is and its status.
Manage the assets tied to your facilities and monitor maintenance and interventions.
Stores
Manage facilities and sites from a single environment.
Keep activities, issues and interventions under control for every store.
Spare Parts
Parts and availability always under control.
Monitor components, stock and movements to avoid operational stops.
Contracts & SLA
Turn agreements into measurable indicators.
Manage contracts, SLAs, deadlines and service levels.
Report & Analytics
Turn operational data into decisions.
Analyse resolution times, volumes, priorities, categories and performance.
From problem to solution, without missing a step.
From the dashboard you always know what is going on.
A single view to understand where to act first.
- Urgent tickets
- Out-of-SLA tickets
- Assigned tickets
- Tickets by category
- Average resolution time
- Closed tickets
- Activity trend
Assets under control
Link every intervention to the right asset and build a complete history of activities.
- Asset registry
- Location
- Status
- Intervention history
- Maintenance
- Link to tickets
The right part, when you need it.
Monitor stock and movements of the spare-parts warehouse to avoid operational stops.
Built for distributed organisations.
Centralise the management of sites, stores and facilities while keeping a complete view of activities across the territory.
- Milano
- Torino
- Roma
- Foggia
- Palermo
Not all tickets share the same urgency.
Define rules and priorities to make sure every intervention is handled within the right time.
Facility Management data becomes useful information.
An analytics dashboard to read activity trends and improve performance.
- Tickets by category
- Average resolution time
- Tickets by store
- Technician performance
- SLAs met
- Open/closed tickets
- Monthly trend
Everyone sees what they need.
Manage roles, permissions and access to keep full control over the platform.
Why choose the platform
More control
All activities in a single environment.
More speed
Cut the time to take charge and resolve.
More transparency
Every activity is tracked.
Less dispersion
Leave behind email, spreadsheets and fragmented communication.
Better decisions
Use data and KPIs to improve performance.
One platform
Tickets, assets, warehouse, contracts and reports together.
Simple for those who open a request. Powerful for those who manage it.
Receive
A new report comes in.
Assign
The ticket is assigned to the right manager or technician.
Act
The activity is handled and monitored.
Resolve
The ticket is closed and all information stays in the history.
Take your Facility Management to a new level.
Centralise activities, monitor performance and turn every intervention into a simpler, faster and more controllable process. The software is not off-the-shelf: it is tailored to each customer's real needs. Want to know more? Contact us at info@qovix.it and request your quote.
Frequently asked questions
What is Facility Management & Ticketing?
It is a web platform to centrally manage reports, maintenance interventions, tickets, assets, stores, technicians, spare parts, contracts and operational performance, in a single interface.
Who is the platform for?
For multi-site companies, retail chains, commercial facilities and organisations with many maintenance activities to coordinate across different locations.
Can I manage multiple stores?
Yes. The platform is built for distributed organisations: manage sites, stores and facilities from a single environment, with a complete view of activities across the territory.
Can I monitor SLAs?
Yes. You can define contracts, service levels and priorities, and monitor in real time the tickets approaching their deadline or out of SLA, with escalation rules.
Can I manage assets and spare parts?
Yes. Every intervention can be linked to the right asset, with full history; the spare-parts warehouse keeps stock, availability and movements under control.
Can I manage different roles and permissions?
Yes. The platform provides granular roles and permissions (Super Admin, Admin, Manager, Technician, User), so each person sees and does only what is relevant to them.
Is it accessible from smartphones and tablets?
Yes. The interface is fully responsive and usable from computers, tablets and smartphones.
Can categories and workflows be customised?
Yes. Ticket categories, statuses and workflows are configurable to fit your organisation's processes.